UPDATES: Hurricane Irma and Universal Orlando Resort

UPDATES: Hurricane Irma and Universal Orlando Resort

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Monday, September 11 @ 3:34 PM

Our thoughts go out to all those impacted by Hurricane Irma and we stand ready to help our community recover.

Our destination saw relatively minor damage overnight involving fences, trees, signage and building facades.

We are hard at work inside our parks and we can confirm an on-time opening for Tuesday, September 12 at 9:00 AM for Universal Studios Florida, Universal’s Islands of Adventure and Universal’s Volcano Bay.

In addition, we can confirm that our Halloween Horror Nights event will begin as scheduled this Friday, September 15.

If you have additional questions, please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.

Stay tuned to the blog or follow us on Twitter for the latest information from Universal Orlando Resort.

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Friday, September 8 @ 12:14 PM

Our destination will close at 7:00 PM on Saturday, September 9. We will be fully closed on Sunday and Monday. We anticipate normal operating hours on Tuesday, September 12.

Universal Orlando’s on-site hotels are currently at full capacity and will remain operational and focused on taking care of our on-site guests.

Our Rock the Universe event will take place tonight at Universal Studios Florida, and we welcome Saturday ticket-holders to attend tonight’s event. The event is canceled for Saturday night (September 9), as well as the early morning Sunday Worship Service. Read below for more details regarding Rock the Universe.

We’re continuing to monitor Hurricane Irma and bringing you the latest information on how it will affect any planned visits to Universal Orlando Resort.

Stay tuned to the blog or follow us on Twitter for the latest information from Universal Orlando Resort.

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Thursday, September 7 @ 5:00 PM
As we continue to monitor Hurricane Irma, we wanted to let you know how it will be affecting any planned visits to Universal Orlando Resort over the next few days. We will keep this blog post updated with the latest information as it becomes available.

Our Rock the Universe event at Universal Studios Florida will take place as planned on Friday, September 8. However, due to Hurricane Irma, the Saturday night Rock the Universe event will be canceled. We are also canceling the early morning Sunday Worship Service.

If you purchased a Saturday-only event ticket, you can come and enjoy Rock the Universe on Friday night.

If you purchased a Rock Your Weekend 3-park or 2-park ticket and choose not to use it during this weekend’s event, you are welcome to use your unused theme park tickets anytime through December 20, 2017, at no additional charge (excluding Halloween Horror Nights event nights). If this option doesn’t work for you, we will be happy to issue you a refund.

If you have additional questions or need to change or cancel your Rock the Universe plans, please contact a member of our Guest Services team by calling 407-817-8990 or emailing guestservices@universalorlando.com.

For more information, please visit our Rock the Universe FAQ.

You can also check here for severe weather updates.

Check back here or follow us on Twitter for the latest updates.

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8 comments

  1. Deanna

    I will be coming there on Thursday, I want to see if you have power

    • Joe

      They are open, says so in the article.

  2. Diana

    Many families in Florida with children and no power. The children are stressed as well and scared. Will Universal be offering a day for residents only and possibly free as many have lost everything and have very limited cash?

    • Joe

      Don’t think Universal OR Disney will do that. Imagine thousands of people in the state asking for that. It would crush their earnings, and therefore ability to stay open. The purchasing of tickets also keeps the amount of people in the parks down to a certain number. Imagine the PR nightmare of the parks being over stuffed and all the paying customers being angry that people are being let in for free when they’ve already paid to be in the parks. Neither companies would do that. The parks are also not emergency or essential survival needs.

  3. Joe

    Just letting you guys know, the link to the Guest Services email address links to the twitter account.

  4. Patrick Verbeten

    Hi:

    Could I ask the reason you used the word destination rather than park or parks in the first sentence? I teach ESL classes and one of my students brought this to my attention. I suggested park may have been a better choice, but was curious if there was a specific reason why you chose destination. Thanks for any clarification you can give me.

    • Happy to help out, Patrick. We refer to our “destination” as inclusive of our three theme parks, five on-site hotels and Universal CityWalk. We wanted to clarify the situation across the whole of Universal Orlando Resort, as opposed to just, specifically, the theme parks. My wife has been an ESL teacher, as well, so I appreciate all your hard work!